HZERO’s Services


A checkroom service is available for museum visitors, where bags and backpacks can be deposited in coin-operated lockers equipped with keys.


At the entrance to the museum is a bookshop that offers visitors a selection of publications, merchandise, and toys related to the world of trains and the theme of travel.


There are toilets reserved for visitors with mobility disabilities on the ground floor. Two more toilets are located on the second floor.

Changing table

A foldable changing table is available in the women's toilet located on the second floor.

Guided tours

Guided tours can be arranged by contacting the museum at least 24 hours in advance.

Family activities

HZERO offers activities for families with children divided by age group. Visit the Kids section to learn more.


The entrance with ramp access is located at the left entrance of the Museum. An elevator located in the model railroad hall is available to access the second floor. An electric wheelchair with a 30-centimeter elevating seat is available to the public.

Montessori turrets

You can request a Montessori turret at the ticket office to make it easier for the little ones to see.